We've been flying drones on every inspection for three years. This spring we rolled out an AI damage-detection layer on top of the flight data, and the difference in turnaround time has been dramatic.
What the AI does well
- Auto-counts hail impacts per slope and flags densities above the carrier threshold.
- Distinguishes mechanical damage from blistering and granule wash with high accuracy.
- Generates a slope-by-slope damage map the adjuster can drop straight into Xactimate.
What still needs a human
Flashing details, prior repairs, ventilation, and any soft-metal collateral still get a manual review. The AI is a force multiplier, not a replacement — every report still gets signed off by a project manager before it goes to the carrier.
The homeowner impact
Inspection-to-report turnaround dropped from 48 hours to under 6. That matters in a storm season where the next cell is always 72 hours out and adjuster calendars are filling up by the hour.