Question 1

Are you a public adjuster?

Accepted Answer

No — and by Texas law, we can't act as one. We're a licensed roofing contractor. We document storm damage, provide detailed inspection reports, and install to manufacturer specification. You and your insurance carrier handle the claim itself.

Question 2

How much does a free inspection cost?

Accepted Answer

Zero. Our drone-assisted, fully documented inspection is complimentary with no obligation — you keep the report whether you hire us or not.

Question 3

How long does a typical roof replacement take?

Accepted Answer

Most residential tear-offs and installs are completed in 1–2 days. Larger or steeper roofs and premium materials may take 3–5 days.

Question 4

Do you handle the insurance claim for me?

Accepted Answer

No — Texas contractors are not permitted to negotiate or act as a public adjuster. We provide photo, drone, and code documentation and can be on-site when your adjuster inspects. You file and manage the claim with your carrier.

Question 5

What does my homeowner pay out of pocket?

Accepted Answer

Typically just your deductible. We never inflate invoices or waive deductibles. We do offer financing for upgrades beyond the approved scope.

Question 6

What shingle brands do you install?

Accepted Answer

Owens Corning, GAF, CertainTeed, Malarkey, Atlas, TAMKO, IKO, plus F-Wave synthetic and standing-seam metal.

Question 7

What warranty comes with my new roof?

Accepted Answer

Lifetime workmanship guarantee from Hale Yeah Roofing, plus the manufacturer's material warranty (typically 30–50 years, lifetime on premium lines).

Question 8

Do you serve all of DFW and Texas?

Accepted Answer

Yes. Headquartered in Fort Worth, deployed statewide for major storm events — DFW, Austin, Houston, San Antonio, Tyler, and everywhere between.

Question 9

What is the StormShield Monthly Service Plan?

Accepted Answer

A membership that includes 24/7 storm monitoring, annual inspections, repair discounts, and priority response. Plans start free (Core Shield) and scale up to Elite Command at $99/month.

Question 10

Do you offer financing?

Accepted Answer

Yes — 0% APR options, deferred payments, and long-term plans through our financing partners.

Question 11

What if my insurance denies the claim?

Accepted Answer

We'll review the denial and provide additional documentation. You can submit that evidence and request a re-inspection. We don't negotiate the claim — that's between you and your insurer.

Question 12

Are you licensed and insured?

Accepted Answer

Fully licensed and insured in Texas. General liability and worker's comp coverage protect you and our crews on every job.

Questions. Answered.

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